A LITTLE HELP, EVERY STEP OF THE WAY
Request a return within 30 days of receiving your item. Eligible items can be sent back with a free return label. Some clean, usable comforters may qualify for an approved local donation instead.
Email us first. Include your order number and tell us whether you need a standard return, an exchange or a donation-based return. Wait for approval before shipping or donating.
01 / UNDERSTAND YOUR OPTIONS
Your care team will confirm which path is available for your item. A donation-based return needs separate approval; it is not available automatically for every order.
SEND IT BACK
For eligible items that are unused, with tags and original packaging, in the condition you received them.
PASS THE COMFORT ON
For some clean, usable comforters that our care team approves for donation to a verified local organization.
Need a different size, warmth or product? We’ll help you with a return and a new order.
02 / STANDARD RETURNS
Free standard returns apply to eligible items in their original, unused condition, with tags, original packaging and proof of purchase.
info@warmytummy.com ↗Send your request to this email within 30 days after delivery. Include your order number, the item you wish to return and proof of purchase. Tell us how we can help.
If accepted, we will email a return shipping label and instructions, including the return address. Use the address in that email. Unrequested returns will not be accepted.
Pack the approved item with its tags and original packaging. Follow the label instructions and keep your shipment tracking details until your return is resolved.
We will inspect the return when it arrives and email you the refund decision. Approved refunds are issued to the original payment method within 10 business days.
03 / EXCHANGES
For a different size, warmth or product, the quickest way to exchange is to return your current item and place a separate order once your return is accepted.
Include your order number, the item you have and the size, warmth or product you would prefer.
Email to request an exchangeEmail our care team to discuss your preferred item and the return requirements for your order.
Wait for our approval and follow the return instructions we send. The standard return window, item-condition requirements and exclusions apply.
Once your return is accepted, make a separate purchase for the item you want. Your new order and the refund for your original item are handled separately.
A refund is approved after the required return review. See refund timing for when to expect your credit.
04 / DONATION-BASED RETURNS
When a comforter is still clean and usable, an approved donation may give it another home without a return shipment. Our care team reviews the item and verifies the receiving organization before you donate.
Please do not donate first. Email your order number and request a donation-based return. We will confirm eligibility, the organization, the required proof and your next steps.
BEFORE YOU DONATE
These conditions work together. A clean item alone does not guarantee eligibility or a refund.
Email info@warmytummy.com within 30 days of delivery with your order details and proof of purchase. Tell us that you would like to explore a donation-based return. Wait for written approval before proceeding.
The comforter must be suitable for another person to use: dry and hygienic, without stains, persistent odors, pet hair, mold, pests or damage that affects use. Disclose its condition accurately and provide photos if requested. Follow any preparation instructions and the product’s care label.
Propose a local nonprofit or community organization, such as a shelter or community support service, and share its name, location and contact details. Our team must verify and approve it. Confirm that it accepts your type of bedding and its condition before making the trip.
After your approved donation, send both the receiving organization’s donation receipt or invoice and at least one clear photo of the comforter being donated. The receipt should show the organization, donation date, item description and quantity. Both are required for verification. See the examples below for what to send.
Email both your donation receipt and donation photo to info@warmytummy.com, with your order number, and follow any completion date stated in your approval email. We will review the documentation and confirm the refund decision. Donating an item does not itself trigger a refund.
AFTER YOUR APPROVED DONATION
Two attachments. Both required.
Send your receipt and donation photo together with your order number.
Attach a readable photo, scan or digital copy issued by the organization that accepted your comforter.
Attach at least one clear photo taken when you donate your comforter at the approved organization.
Our team will review both before confirming your refund. If the organization cannot provide a receipt, contact us before donating.
Attach the receipt and photo in your email.
Gifting the item to a friend or relative, reselling it, discarding it, or leaving it at an unverified collection point is not an approved donation-based return. Do not hand over an item before both our team and the receiving organization have confirmed the arrangement.
Contact us before taking any action. We will review the available options for your order. A donation option is not guaranteed in every location, and the standard return requirements still apply if that is the available path.
05 / OTHER THINGS TO KNOW
Inspect your order when it arrives and contact us immediately if an item is damaged, defective or incorrect. Include your order number and a description of the issue; photos can help us review it. We will evaluate the issue and help resolve it. Please wait for instructions before shipping or donating the item.
Custom products, including special orders and personalized items, are non-returnable. Sale items and gift cards are also excluded under our return policy. Do not assume a donation arrangement overrides these exclusions. If your item arrived damaged, defective or incorrect, contact us so we can evaluate the issue.
We provide a return shipping label for approved, eligible free returns. Before you arrange your own shipping or incur donation-related expenses, ask our care team what is covered. Your approval email should confirm the refundable amount and the treatment of any original shipping charges or other order-specific costs.
06 / YOUR REFUND
Refund timing starts after approval. For a standard return, approval follows receipt and inspection. For an authorized donation, it follows verification of both your donation receipt and donation photo.
We will let you know whether your refund has been approved after the required review.
If approved, your refund is issued to your original payment method. Your bank or card provider may need additional time to post it.
If more than 15 business days have passed since approval, email info@warmytummy.com with your order number so we can help.
07 / QUICK ANSWERS
You have 30 days after receiving your item to request a return. This is the deadline to contact our care team; follow the shipping or donation completion instructions in your approval email.
Eligible standard returns include a return shipping label after approval. The item must be unused, in the condition received, with tags, original packaging and proof of purchase. The exclusions above apply.
A used comforter does not meet the unused-condition requirement for a standard free return. Some clean, usable comforters may qualify for a separately approved donation-based return. Email us within 30 days of delivery to ask; approval is not automatic.
Possibly. Warmy & Tummy must approve both the comforter and a verified local receiving organization before donation. You must submit both a donation receipt or invoice from the receiving organization and a photo of the donated comforter. Your donation must be verified before a refund is approved.
Propose a local organization for our team to verify first. A gift to a friend or family member is not an approved donation-based return. The organization must agree to accept your specific bedding and be able to issue a donation receipt or invoice. You must also provide a photo of the donated comforter.
Send both the receiving organization’s donation receipt or invoice and at least one clear photo of the comforter being donated. The receipt should show the organization, donation date, item description and quantity. Email both attachments with your order number to info@warmytummy.com. A receipt alone or a photo alone is not sufficient. Our team verifies both before approving a refund.
Contact our care team and explain what happened. A donation made without prior authorization does not automatically qualify for a return or refund.
Email info@warmytummy.com with your order number and the item you would prefer. The quickest exchange process is to return your current item and place a separate order once the return is accepted. Your new purchase and original refund are handled separately. The return requirements and exclusions still apply.
Approved refunds are issued to the original payment method within 10 business days. Banks and card providers may take additional time to post the credit. Contact us if more than 15 business days have passed since approval.
LET’S WORK THROUGH IT TOGETHER
Email your order number, the item you need help with and whether you would like to discuss a return, an exchange or a donation-based return.
Email to start your request info@warmytummy.com